| #Q001 | administrative | operational | mandatory | Off-Season Permit Exemption Request | other | Permits during the off-season (November 16 to April 14) are granted on a case-by-case basis and applicants must adhere to strict criteria. If you require a permit during the off-season period, please contact TWC@toronto.ca for an exemption. | During the off-season (November 16 to April 14) | high |
| #Q002 | administrative | operational | mandatory | Application Advance Notice | other | Online application and payment must be made at least 10 business days in advance of the desired flow test date. | | high |
| #Q003 | administrative | unknown | mandatory | Payment Method | other | Payment must be made by credit card (American Express, VISA or Mastercard). | | high |
| #Q004 | operational | operational | mandatory | Contractor Connection of Device | other | Certified contractor will connect the test device and fittings to the hydrant. | During the hydrant turn on date | high |
| #Q005 | administrative | operational | mandatory | Cancellation Notice | other | Please contact the Toronto Water staff who booked the turn on/turn off date, or TWC@toronto.ca, at least 24 hours before the scheduled appointment. | When cancelling or changing the test date | high |
| #Q006 | operational | operational | mandatory | Equipment Supply Responsibility | other | Applicants are responsible for: supplying all equipment to conduct the fire flow test (i.e. gate valve, pitot and pressure gauge, etc). | | high |
| #Q007 | operational | health | mandatory | Public Safety Responsibility During Test | other | Applicants are responsible for: ensuring public safety when conducting the test. This includes supplying any barriers or other protective measures, as needed. | When conducting the test | high |
| #Q008 | operational | health | mandatory | Public Safety Responsibility During Water Flow | other | Applicants are responsible for: protecting public safety when the water is on. If staff deem public safety to be at risk, the permit may be cancelled. | When the water is on | high |
| #Q009 | administrative | operational | mandatory | Certified Contractor Requirement | other | Applicants are responsible for: ensuring the contractor hired to conduct the flow test is certified. | | high |
| #Q010 | administrative | unknown | mandatory | Liability Compensation | other | Applicants are responsible for: any claims that may arise while the hydrant was in use. Applicants must agree to compensate and hold the City of Toronto harmless for any claims. | | high |
| #Q011 | prohibition | operational | mandatory | Hose Placement Restriction | other | Applicants are responsible for: ensuring that hoses do not cross roadways or sidewalks. | | high |
| #Q012 | prohibition | operational | mandatory | Hydrant Operation Restriction | other | Hydrants can only be operated by City staff. Any unauthorized use of fire hydrants is considered water theft and can result in enforcement of the Water Supply By-law and possible prosecution. | | high |
| #Q013 | operational | operational | mandatory | Minimum Temperature for Flow Test | other | The weather must be above zero degrees Celsius to conduct a fire hydrant flow test. | When conducting a fire hydrant flow test | high |
| #Q014 | operational | operational | mandatory | Appointment Booking Window | other | Appointments can be made between 8 a.m. and 1 p.m., Monday to Friday. | When scheduling a Turn On/Turn Off appointment | high |
| #Q015 | administrative | reporting | mandatory | Mandatory Application Information | other | Information needed to apply: Contact name, address and telephone number; Location(s) of the requested hydrant(s) | When completing the online permit application | high |
| #Q016 | administrative | operational | mandatory | Application Follow-up Callback | other | Toronto Water staff will call you within four business days of receiving the application to: confirm the location of the hydrant(s) to be used. schedule a time on the requested date(s) to turn the hydrant on and off. | Within four business days of receiving the application | high |
| #Q017 | operational | operational | mandatory | Connection Inspection and Approval | other | Once Toronto Water inspects and approves the connection, staff will turn the hydrant on so that the contractor can conduct the test. | Before the hydrant is turned on | high |
| #Q018 | operational | operational | mandatory | Refusal of Service for Safety | other | Staff will not complete the hydrant turn on if they feel unsafe. | During the hydrant turn on appointment | high |
| #Q019 | operational | operational | mandatory | Fire Hydrant Testing Season | drinking water, other | The City grants permits to allow for fire hydrant flow tests between April 15 (pending suitable weather*) and November 15. | Standard testing season applies unless an exemption is granted | high |
| #Q020 | administrative | operational | mandatory | Online Application Availability Window | drinking water, other | The online application is open from March 31 to October 31. | | high |